"They are really very helpful with clear concise information. They supported in resolving a dispute with a previous energy company about a previous house. I had been consistently underpaying and the Take Charge advisor stepped in on my behalf and got to the bottom of it."

"They listened to everything I had to say. They were respectful and made sure I received all the help I needed. I got given information and advice. I received funding to help with my electricity and extra hardship. They made sure I received the support in every area I mentioned. I feel supported because I received help not just financially, but in many other areas."

"I am so grateful they were there to help me when I was in such a bad place. They were so lovely, helpful, and polite. Anything that I needed explaining if I did not understand got explained. They could not do enough to help."

"They were really helpful. I initially called to get help for my electric and gas. The lady helped me with things like food and heating and other things that I needed. She gave me more support than I originally expected."

"I am very pleased with the service; they explored different avenues. They did really try to help me. They really gave me peace of mind; you know I only have good words for the chaps I spoke to. I had run out of electric and got a grant, it came at the right time. I only have good words; they were really helpful."

"I did not understand my situation, I was anxious at the beginning of the call. The lady helped me out in many ways, and she was very polite. By the time I got to the end of the call my anxiety had completely gone."

"They were supportive and understanding. they were real, honest, and reliable when I had nowhere else to turn. "