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Case studies

Discover how we are supporting people across the North West to save energy and money, and create greener, warmer homes.

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Hear from people we’ve helped

  • They are really very helpful

    They are really very helpful with clear concise information. They supported in resolving a dispute with a previous energy company about a previous house. I had been consistently underpaying and the Take Charge advisor stepped in on my behalf and got to the bottom of it.
    Take Charge Customer

  • They listened to everything

    They listened to everything I had to say. They were respectful and made sure I received all the help I needed. I got given information and advice. I received funding to help with my electricity and extra hardship. They made sure I received the support in every area I mentioned. I feel supported because I received help not just financially, but in many other areas.
    Take Charge Customer

  • I am so grateful

    I am so grateful they were there to help me when I was in such a bad place. They were so lovely, helpful, and polite. Anything that I needed explaining if I did not understand got explained. They could not do enough to help.
    Take Charge Customer

  • They were really helpful

    I initially called to get help for my electric and gas. The lady helped me with things like food and heating and other things that I needed. She gave me more support than I originally expected.
    Take Charge Customer

  • I am very pleased with the service

    They explored different avenues. They did really try to help me. They really gave me peace of mind; you know I only have good words for the chaps I spoke to. I had run out of electric and got a grant, it came at the right time. I only have good words; they were really helpful.
    Take Charge Customer

  • My anxiety had gone

    I did not understand my situation, I was anxious at the beginning of the call. The lady helped me out in many ways, and she was very polite. By the time I got to the end of the call my anxiety had completely gone.
    Take Charge Customer

  • They were supportive and understanding

    They were real, honest, and reliable when I had nowhere else to turn.
    Take Charge Customer

  • We value their unwavering support

    They explored different avenues. They did really try to help me. They really gave me peace of mind; you know I only have good words for the chaps I spoke to. I had run out of electric and got a grant, it came at the right time. I only have good words; they were really helpful.
    Regenerage logo icon
    Regenerage, Lancashire

Expert advice

Ready to take control of your bills and energy costs? Our expert team is here to help with free, impartial energy saving advice that could save you around £356* a year on your bills.

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Call freephone
0808 169 9924

To discuss how we can help you take charge of your bills

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Support in a power cut

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*Based on a three-bed, semi-detached gas heated house. Savings are correct as of July 2025 and assume a standard tariff of 25.9/KWh for electricity and gas price of 6.3/KWh.

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