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Advising Karen around water and furniture

Case study

woman leaning on a kitchen worktop holding an energy smart meter

Take Charge helped Karen tackle her water bill debt and access a grant to buy a double bed, after sleeping on a sofa for several years.

Karen* from Manchester contacted Take Charge about having water bill debt, as well as her concerns about her living situation.

Our advisors supported Karen with her applications for a trust fund, to buy a double bed. They also provided a benefits check and income maximisation advice to boost her household income.

As a result, Karen benefited from:

  • Energy saving advice
  • £492.61 towards her £600 water bill debt
  • A new payment plan to cover the remaining charges
  • A grant for a new double bed

*Name changed for customer anonymity.

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