0808 169 9924 Helpline Mon–Fri, 9am to 5pm Chat via WhatsApp

Case studies

Discover how our partnerships are supporting people across the North West to save energy and money, and create greener, warmer homes.

group of people interacting at a community energy workshop

Testimonials

  • We value their unwavering support

    Regenerage have worked with Electricity North West for almost five years, and value the unwavering support they offer to improve the lives of those living in our local communities. Take Charge is one such proactive initiative which is making lives better. We are confident that this service will go a long way towards helping those in need get advice, guidance and secure any unclaimed benefits.
    Regenerage logo icon
    Regenerage, Lancashire

  • They listened to everything

    They listened to everything I had to say. They were respectful and made sure I received all the help I needed. I got given information and advice. I received funding to help with my electricity and extra hardship. They made sure I received the support in every area I mentioned. I feel supported because I received help not just financially, but in many other areas.
    Take Charge Customer

  • I am so grateful

    I am so grateful they were there to help me when I was in such a bad place. They were so lovely, helpful, and polite. Anything that I needed explaining if I did not understand got explained. They could not do enough to help.
    Take Charge Customer

  • They were really helpful

    I initially called to get help for my electric and gas. The lady helped me with things like food and heating and other things that I needed. She gave me more support than I originally expected.
    Take Charge Customer

  • I am very pleased with the service

    They explored different avenues. They did really try to help me. They really gave me peace of mind; you know I only have good words for the chaps I spoke to. I had run out of electric and got a grant, it came at the right time. I only have good words; they were really helpful.
    Take Charge Customer

  • My anxiety had gone

    I did not understand my situation, I was anxious at the beginning of the call. The lady helped me out in many ways, and she was very polite. By the time I got to the end of the call my anxiety had completely gone.
    Take Charge Customer

  • They were supportive and understanding

    They were real, honest, and reliable when I had nowhere else to turn.
    Take Charge Customer

Make a referral

If you support someone who’d benefit from Take Charge’s advice, you can refer them to us via our secure online call back form.

Our form is quick and easy to use and you can make a referral any time. You just need permission from the person you’re referring.

Once you make a referral, we’ll contact the person within 3 working days to discuss what help they need.

Make a referral now
over-the-shoulder shot of a staff member entering details into a laptop in a community centre event
Request call back